RISE Indoor Sports
Effective Date: March 3, 2026
1. Introduction
RISE Indoor Sports (“RISE,” “we,” “our,” or “us”) is committed to protecting the privacy of our members, athletes, families, visitors, sponsors, and website users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our programs, services, and events.
By using our website, registering for programs, or engaging with our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
A. Personal Information
When you register for programs, purchase memberships, book rentals, sign up for events, or contact us, we may collect:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth (for youth participants)
- Emergency contact information
- Payment information (processed securely through third-party providers)
- Athlete or team information
- Waiver and registration information
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited
- Date and time of visit
- Referral source
This information helps us improve website functionality and user experience.
3. Use of ACTIVENet and Third-Party Platforms
RISE Indoor Sports utilizes ACTIVENet (Active Network, LLC) as our facility management and registration platform. When you register for programs or make payments, your information may be collected and processed by ACTIVENet in accordance with their privacy practices.
We may also use trusted third-party service providers for:
- Payment processing
- Email marketing
- Website hosting
- CRM and communication tools
- Analytics services
These third parties are contractually obligated to protect your information.
4. How We Use Your Information
We use collected information to:
- Process registrations and memberships
- Manage facility bookings and event participation
- Communicate about programs, schedules, and updates
- Send marketing and promotional communications (you may opt out at any time)
- Improve our services and website functionality
- Ensure safety and compliance with waivers and facility policies
- Respond to inquiries and customer service requests
5. Marketing Communications
By providing your contact information, you may receive emails, newsletters, promotional materials, or event updates from RISE Indoor Sports.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
6. Information Sharing
We do not sell or rent your personal information.
We may share information:
- With service providers necessary to operate our business
- When required by law
- To protect the safety and rights of RISE Indoor Sports, our members, or others
- In connection with business restructuring, merger, or organizational transition
7. Youth Privacy
Because we serve youth athletes, we may collect information about minors for program registration and participation purposes. This information is provided by a parent or legal guardian and is used solely for operational, safety, and communication purposes.
We do not knowingly collect personal information directly from children without parental consent.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no online transmission or storage system can be guaranteed 100% secure.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance user experience
- Track website traffic and usage patterns
- Improve site functionality
You may adjust your browser settings to decline cookies; however, doing so may affect certain website features.
10. Your Rights
You may request to:
- Access or update your personal information
- Correct inaccuracies
- Opt out of marketing communications
- Request deletion of your information (subject to legal and operational requirements)
To make such a request, please contact us at the information below.
11. External Links
Our website may contain links to third-party websites, including sponsors and partners. We are not responsible for the privacy practices or content of those external sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
13. Contact Information
RISE Indoor Sports
419 Twins Way
Bermuda Run, NC
info@riseindoorsports.com
336-920-7473